A. SHIPPING INFORMATIONA
Shipping of goods is standard only possible in the countries listed below. Depending on the size of your order Shipping takes place via DHL or Deutsche Post. The You can see the shipping costs incurred in each case in the data provided below.
If you would like shipping to another country, please let us know When placing an order, send an email to hello@julinathelabel.com and please tell us the item with the quantity and the delivery address with the country and the corresponding zip code. We will then let you know shortly whether we can also ship to the desired country. We will also inform you of the shipping costs as we have them Ask our shipping partner in advance about shipping options and costs must.
I. Shipping within Germany:
For shipping within Germany we charge a flat rate of 3,90 euros per order. From a gross order value of 60,00 euros we ship free of charge. If you also choose express shipping, we charge a surcharge of 3,00 euros.
II. Shipping outside Germany:
We deliver in The following countries within the EU*:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden, Spain, Hungary
*There is no shipping to any countries not listed
For shipping within the countries mentioned we charge a flat rate of 10,00 euros per order. From a gross order value of 80,00 euros we ship free of charge. If you also choose express shipping, we charge a surcharge of 3,00 euros.
For deliveries in Countries outside the European Union may in individual cases incur additional costs which we are not responsible for and which you must bear. These include, for example, costs for transferring money Credit institutions (e.g. transfer fees, exchange rate fees) or Import duties or taxes (e.g. customs duties). Find more information For example, see http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do as well as specifically for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.
B. PAYMENT INFORMATION
I. When shipping within Germany
For deliveries Within Germany we offer the following payment options, Unless otherwise stated in the respective product description:
1. Payment in advance by Bank transfer
2. Credit card
3. Payment via one or several other payment service providers – Paypal and Stripe
II. When shipping outside Germany
For deliveries to We offer the following payment options abroad, Unless otherwise stated in the respective product description:
1. Payment in advance by Bank transfer
2. Credit card
3. Payment via one or several other payment service providers – Paypal and Stripe
III. Detailed information about each Payment options
1. Advance payment by bank transfer
Transfer to us Invoice amount conveniently transferred to our bank account, stating the intended purpose. We will share our bank details and the purpose of the transfer with you of order processing separately by email.
2. Credit card
Pay conveniently by Credit card via our payment service provider Stripe. We accept the following credit cards: Visa and Mastercard.
3. Payment via one or more other payment service providers – Paypal and Stripe
PayPal, PayPal Express
To transfer the invoice amount via the Payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”) You are registered with PayPal, log in with your access data legitimize and confirm the payment order. The The payment transaction is processed by PayPal immediately after submitting the payment Order carried out. Further information can be found in Order process.
Stripe
If you select the payment method VISA or MASTERCARD, payment is processed via
Payment service provider Stripe. To the
In order to be able to pay the invoice amount via Stripe, the customer must do so
an online banking account activated for participation in Stripe
have, authenticate themselves accordingly during the payment process and the
Confirm payment instructions to Stripe. The payment transaction
is carried out immediately afterwards by Stripe and the bank account of the
charged to customers.
The delivery time depends on the shipping country, the order quantity, as well as the items ordered and the shipping selection. As soon as your order has been packed and shipped by us, you will receive an email with the delivery information.
Shipments within Germany are climate-neutral and reach you within 1 - 4 working days.
Shipments outside of Germany are climate-neutral and reach you within 4-14 working days.
D. OTHER
- YOU RECEIVED DEFECTIVE OR INCORRECT GOODS?
- WHAT IF I DON’T LIKE SOMETHING?
- HOW DO I SEND SOMETHING BACK?
JULINA THE LABEL
Owner Clara Gaiser
Eisenbahnstraße 29
D-72827 Wannweil
For the sake of our environment, we do not use paper invoices our package. In order to be able to allocate your return correctly We would therefore like to ask you to enclose a small note with your order number and/or invoice number with your return. Please note the cancellation policy.
You can hand in your return at all DHL, DPD and Hermes parcel shops and packing stations. Please note that return shipping costs are not covered by JULINA THE LABEL. Please keep the issued return receipt carefully until we receive it Confirm return. As soon as we receive your return is, we will send you a confirmation and pay you your purchase amount back. If you have not yet paid for the items, your Invoice reduced by the corresponding amount.
28th October 2023